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Repeat Prescriptions

We have introduced a new service for ordering repeat prescriptions.  Please see the Prescriptions page for further details.  You will need to allow some time for registration to be completed before you are able to order your repeat Prescription.

 

Appointments

Making an Appointment

We will shortly be introducing the facility to book some appointments online.  You can register to use this service here.   A message and link will appear here once the appointments are available to book online.

New Problems

  • When you book an appointment the receptionist will ask you if it is a new problem or a follow-up.
  • If it is a new problem the receptionist will also ask for a brief description of the problem. This allows the clinicians to prioritise calls and ensures that patients are seen by the right person.
  • New problems will be booked a telephone appointment with a doctor or our nurse clinician.
  • The clinician will phone you back at the approximate time given by the receptionist.
  • Your problem will either be dealt with on the telephone or you will be given an appointment to come to the surgery.

If you have been advised that your appointment is with the Duty Doctor, you may have to wait if the Doctor is called out on an emergency.

Follow-Up Appointments

Where a more in-depth consultation is required, a follow-up appointment will be recommended.

  • Follow-up appointments can be booked up to 4 weeks in advance. Please telephone after 10.30am and tell the receptionist you wish to book a follow-up appointment. Please state this when you phone to book.

Appointment Length

The Doctors mostly have 12 minute appointments but some Doctors have longer appointments. Some patients attend with more than one problem and the Doctors will do their best to deal with these in the time they have available.


Home Visits
If you are too ill to get to the surgery, please telephone before 10.00 am to request a visit at home. The receptionist may ask for details of your illness to help the doctors to plan their visits

 

 

Welcome to our practice website, which aims to bring patient information to your fingertips. Through this website you can order repeat prescriptions, cancel existing appointments, register as a new patient and much more.

 

We have lots of information on this site about our practice - look across to the right at the "Further Information" pages for details of our clinics, how to register, how to make an appointment and everything else you will need to know to use our services.

 

On the Your Health , Long Term Conditions and Minor Illness pages there is lots of NHS approved information about medical conditions and illnesses, as well as advice on how to deal with minor illness.

 

Car Parking

 

Due to the limited parking space, we would ask that you vacate the car park as soon as you leave the surgery. As the doctors may be called out to an emergency at any time, please ensure that you are not blocking their cars in. Unauthorised vehicles will be wheel-clamped. Free parking is available in Garden Lane itself and there is a pay and display City Council car park on Garden Lane.  Buses from all areas alight close to the Surgery and the main bus station is within easy walking distance.

Disabled Access

wheelchair_access There is a ramp leading to the Surgery entrance. All doors are wide enough for a wheelchair and there are toilet facilities for people with a disability. If you have difficulty using the stairs, or anywhere else in the Surgery, including no.17, please let Reception know. There is an induction loop available at reception for use by patients with hearing difficulties. Please let Reception know if you have hearing or visual problems.

(Site updated 23/01/2015)
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