Garden Lane Medical Centre - Information for new patients wishing to join the doctors surgery

Patient Registration

glasses_and_pen The practice does not discriminate on grounds of:

(a) race, gender, social class, age, religion, sexual orientation or appearance

(b) disability or medical condition.

The practice will accept patients living within the practice boundary area. This is approximately within a 5 mile radius of the practice. This does not include North Wales.

You may apply to be included in the practice list by completing a registration form, which can be obtained from the receptionists or downloaded from the links below. This must be signed by the applicant or someone authorised to do this on his/her behalf. You will need to bring proof of your name and address at your first appointment eg utility bill, bank statement. For further information about this please ask at reception.

Once registered, you may express a preference about which doctor you would like to treat you and we will make a note of this on your records. While we will make every effort to ensure that you see the clinician of your choice, this may not always be possible.

Newly Registered Patients

All our newly registered patients should arrange to be seen within 28 days for a general check up as it can take several months to get medical records from a previous GP. This check up is done by the practice nurses and can be arranged by the receptionists.

Online 'pre-registration' with the practice

PreRegistration If you wish to pre-register click on the link below to open the form. If you do not know your NHS number, please obtain it from your current GP Surgery. When you have completed all of the details, click on the 'Send' button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.

Pre-registration Form

Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice. If you do not know your NHS number, please obtain it from your current GP Surgery.

Registration Form

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Noticeboard

Appointments

Making an Appointment

From April 2012 we are introducing clinician call back to deal with new problems on the day. We are making this change to give more capacity.

When you book an appointment the receptionist will ask you if it is a new problem or a follow-up.
If it is a new problem the receptionist will aslo ask for a brief description of the problem. This allows the clinicians to prioritise calls and ensures that patients are seen by the right person.
New problems will be booked a telephone appointment with a doctor or our nurse clinician.
The clinician will phone you back at the approximate time given by the receptionist.
Your problem will either be dealt with on the telephone or you will be given an appointment to come to the surgery.

If you have been advised that your appointment is with the Duty Doctor, you may have to wait if the Doctor is called out on an emergency.

Follow-Up Appointments

Where a more in-depth consultation is required, a follow-up appointment will be recommended.

Follow-up appointments can be booked up to 4 weeks in advance. Please telephone after 10.30am and tell the receptionist you wish to book a follow-up appointment. Please state this when you phone to book.

Home Visits
If you are too ill to get to the surgery, please telephone before 10.00 am to request a visit at home. The receptionist may ask for details of your illness to help the doctors to plan their visits

Further Information

Patient Participation Group

Survey Report