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Get the Right Treatment

Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor's appointment.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete's foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Self-care

Keeping a well stocked medicine cabinet at home can help you treat many minor ailments. Colds, coughs, indigestion and many other minor complaints can all be treated with medicines that are available over the counter.

Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.

Your Local Pharmacist

local pharmacyPharmacists offer professional free health advice at any time - you don't need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating. 

Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription.  Watch this short video on how you can get the most out of your local pharmacy

NHS Walk-In Centres

NHS Walk-In Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including:Walk in Centres

  • infection and rashes,
  • fractures and lacerations,
  • emergency contraception and advice,
  • stomach upsets,
  • cuts and bruises, or
  • burns and strains.

NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.

Accident & Emergency (A&E)

Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:

  • loss of consciousness,
  • pain that is not relieved by simple analgesia,
  • acute confused state,
  • persistent, severe chest pain, or
  • breathing difficulties.

If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.

Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.

 

Noticeboard

Appointments

Making an Appointment

From April 2012 we are introducing clinician call back to deal with new problems on the day. We are making this change to give more capacity.

  • When you book an appointment the receptionist will ask you if it is a new problem or a follow-up.
  • If it is a new problem the receptionist will aslo ask for a brief description of the problem. This allows the clinicians to prioritise calls and ensures that patients are seen by the right person.
  • New problems will be booked a telephone appointment with a doctor or our nurse clinician.
  • The clinician will phone you back at the approximate time given by the receptionist.
  • Your problem will either be dealt with on the telephone or you will be given an appointment to come to the surgery.

If you have been advised that your appointment is with the Duty Doctor, you may have to wait if the Doctor is called out on an emergency.

Follow-Up Appointments

Where a more in-depth consultation is required, a follow-up appointment will be recommended.

  • Follow-up appointments can be booked up to 4 weeks in advance. Please telephone after 10.30am and tell the receptionist you wish to book a follow-up appointment. Please state this when you phone to book.


Home Visits
If you are too ill to get to the surgery, please telephone before 10.00 am to request a visit at home. The receptionist may ask for details of your illness to help the doctors to plan their visits

 
NHS ChoicesDepartment of HealthMy Surgery Website