Making an Appointment

From April 2012 we are introducing clinician call-back to deal with new problems on the day. We are making this change to give more capacity.

• When you book an appointment the receptionist will ask you if it is a new problem or a follow-up.
• If it is a new problem the receptionist will also ask for a brief description of the problem. This allows the clinicians to prioritise calls and ensures that patients are seen by the right person.
• New problems will be booked a telephone appointment with a doctor or our nurse clinician.
• The clinician will phone you back at the approximate time given by the receptionist.
• Your problem will either be dealt with on the telephone or you will be given an appointment to come to the surgery.

If you have been advised that your appointment is with the Duty Doctor, you may have to wait if the Doctor is called out on an emergency.

Follow-Up Appointments

Where a more in-depth consultation is required, a follow-up appointment will be recommended.

• Follow-up appointments can be booked up to 4 weeks in advance. Please telephone after 10.30am and tell the receptionist you wish to book a follow-up appointment. Please state this when you phone to book.

Appointment Length

The Doctors mostly have 12 minute appointments but some Doctors have longer appointments. Some patients attend with more than one problem and the Doctors will do their best to deal with these in the time they have available.

Home Visits

If you are too ill to get to the surgery, please telephone before 10.00 am to request a visit at home.

The receptionist may ask for details of your illness to help the doctors to plan their visits.

Home visits are time consuming (six patients can be seen in the surgery in the same time that it takes for one visit) so please only request a visit when it is really necessary.

Telephone Appointments

It is not always necessary for you to come to the surgery. Sometimes problems can be dealt with on the telephone. All doctors and nurses have telephone appointments, which are booked at specific times.

Extended Hours Service

This is an extended hours appointment service run by NHS Western Cheshire. Patients can book a routine appointment outside of our usual opening hours.

Clinics are available Monday to Friday 6.30pm to 8.00pm and Saturdays 10.00am till 12.00pm. The clinics will be run from various locations, please ask reception for details. You will not be offered an appointment with your own GP but you will be seen by a suitably qualified health professional such as a doctor or practice nurse.

You can book an appointment up to 2 weeks in advance by ringing 01244 385422, Monday to Friday between 8.00am and 6.00pm

Consultation Times