Patient Suggestions and Comments

Appointments

Making an Appointment

From April 2012 we are introducing clinician call back to deal with new problems on the day. We are making this change to give more capacity.

• When you book an appointment the receptionist will ask you if it is a new problem or a follow-up.
• If it is a new problem the receptionist will aslo ask for a brief description of the problem. This allows the clinicians to prioritise calls and ensures that patients are seen by the right person.
• New problems will be booked a telephone appointment with a doctor or our nurse clinician.
• The clinician will phone you back at the approximate time given by the receptionist.
• Your problem will either be dealt with on the telephone or you will be given an appointment to come to the surgery.

If you have been advised that your appointment is with the Duty Doctor, you may have to wait if the Doctor is called out on an emergency.

Follow-Up Appointments

Where a more in-depth consultation is required, a follow-up appointment will be recommended.

• Follow-up appointments can be booked up to 4 weeks in advance. Please telephone after 10.30am and tell the receptionist you wish to book a follow-up appointment. Please state this when you phone to book.

Home Visits
If you are too ill to get to the surgery, please telephone before 10.00 am to request a visit at home. The receptionist may ask for details of your illness to help the doctors to plan their visits